Returns & Policies
Your credit card information is guarded by 128-bit SSL encryption technology. All information we collect is password protected through our backend software. In addition, most credit card companies protect you by refunding unauthorized charges. So, ordering at Airsoft Gun Info is very safe.
Airsoft Gun Info will not sell, rent, share or loan your personal information to any unrelated third parties.
We would be happy to match any verified advertised price.
Errors and Omissions
Airsoft Gun Info reserves the right to change prices and descriptions at anytime.
Your order will be shipped using USPS, Fedex or UPS. You should receive your order within 7 business days. Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.
If you order more than one item Next Day Air or Second Day Air Shipping, all items in stock will be shipped immediately as requested. Any backordered items will be shipped by Ground or US Mail upon arrival. Items listed with (Free Shipping) receive free ground shipping.
Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping charge. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item.
Order Fulfillment Policy
Most in-stock items will be shipped within 2-3 business days.
For out-of-stock items, you will be notified of any delay. You must pay all orders in advance (at the time of order), even for out-of-stock items.
Once your order is processing and sent to the warehouse it cannot be edited or canceled.
Airsoft Gun Info guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. The warranty does not cover any free gift items. Occasionally items run out or are discontinued from a specific manufacturer. We reserve the right to send items of equivalent function in order to fill your order in a timely manner.
Any Free Items or Monthly Giveaway Items are Limited to One Per Order, Per Shipping Address.
In some cases, such as during the rush before Christmas, we reserve the right to upgrade your order to an item(s) that is completely different but that is lots of fun - hand picked by our experts to get you a fun gift in a timely manner. If you are unhappy with the exchanged or upgraded item, you can return it unopened per the usual policies.
Disclaimer: All of our airsoft guns are required and sold with an orange tip. It is illegal to remove the orange tip. Removing the orange tip will void your warranty. You must be 18 years of age or older to purchase any airsoft gun. We are not responsible for any harm or accident caused by any misuse of these airsoft guns. Our guns are also tested with .12 gram BB's.
Return of Merchandise Policy (RMA)
There are 3 types of returns based on the reason for the return. Please make sure to review the options and read the section below about your type of return. You must have an RMA number to return merchandise.
1. Defective Items: Items that are defective and need repair or replacement during the 30-day warranty period.
2. Returns: Unopened undamaged items you do not want, and you want a refund and not an exchange for another item, within 30 days of receipt, there will be an additional 20% restocking fee charged.
3. Exchange Items: Items that are unopened and undamaged, which you want to exchange for another item.
In order to ensure satisfaction with your purchase, we request the following:
1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return to a UPS shipping location within 24 hours marked "Refused due to shipping damage." You must then call us so we can file a claim with UPS. Failure to do so will result in loss of refund or replacement by UPS.
2. KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don't throw anything way. They are required items for all warranty issues.
3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty.
4. START SLOWLY: Take your time to get familiar with the items, and start slowly, to prevent accidental damage.
RETURNS - Unopened items must be returned within 30 days of receipt in order to receive a refund.
Many of our items are covered by a manufacturer warranty; therefore you will need to return them to the manufacturer only. The following is a list of SKU (Item Number) prefixes that we DO NOT warranty. Please check on your packing slip or in your order confirmation email to confirm which company to call. All other products are under warranty by Airsoft Gun Info.
All Others................Airsoft Gun Info
*Please note that Team SD does not accept returns on the SD-R5, SD-R6, SD-R8, SD-R5E, SD-R6E. You will need to return those items to us as we cover their warranty.
If your product ID/SKU starts with any of the above abbreviations you will need to call the manufacturer listed to the right of the SKU Abbreviation on the left for return/warranty information. For example, if your item is SD-MP5XYZ you would need to call Team SD listed above. We cannot accept returns from those manufacturers.
If your item abbreviation is note listed above, then Airsoft Gun Info will warranty the item directly. We accept returns on new, unopened, unused items. You must call us to receive an RMA number to authorize the return. Please note, attempting to return merchandise you have damaged is dishonest and you will be responsible for shipping costs in both directions, and an administration charge. Open items are not returnable for a refund, however they do have a repair or replacement warranty.
We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product. Please Note: Any item that was opened and played with and was in working condition out of the box is NOT considered a defect. Therefore we will not accept the return.
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution. Open items are returnable for either a replacement, a repair or an in-store credit.
If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may submit your question here at: email@example.com, and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. Gift purchase returns and warranty claims for purchases made during November and December must be received by January 20th.
PLEASE NOTE: Items returned to us without an RMA# will be refused. Items returned to us with an RMA# must be received within 30 days of the RMA issuance, and will be refunded appropriately within 10 business days. Please allow up to two billing cycles for your refund to appear on your credit card statement. A returned item with damage caused by you will receive at most a 20% refund, will immediately be discarded, and you may be subject to a $30 per hour administration charge and prosecution for mail fraud. Attempting to do a credit card chargeback for returns not in compliance with our policies will incur an administration fee of $50 per chargeback. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you receive the wrong item or are missing an item from your order. Returned free shipping items and refused items will be charged an appropriate shipping cost. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item.
We accept returns on new, unopened, unused items. To receive an RMA number to authorize a return you must go to email firstname.lastname@example.org. If you're requesting an RMA for multiple items. Please include all items on the same RMA form. After submitting the request you will be contacted within 24 hours via email. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable.
You MUST have an RMA number to exchange any merchandise.
We want you to feel totally satisfied when you order products from Airsoft Gun Info. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. You will be asked to follow these simple steps:
1. Make sure your original invoice is dated within the last 30 days. Call us at (801) 735-7555 to receive an RMA (Return of Merchandise Authorization) number.
2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
4. Pack the item(s) securely and mail to: Airsoft Gun Info, 1656 Mountain View Drive, Spanish Fork, UT 84660.
5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.